Varelo General Terms and Conditions .
1. Introduction
1.1 These Terms and Conditions apply to the use of our Site or the purchase of Products offered through our Site.
1.2 The defined terms and interpretation of these Terms and Conditions are set out in clause 26.
2. Acceptance
2.1 You represent and warrant that:
(a) you are an individual and are 18 years of age or older;
(b) is competent to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or contract from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to agree to these Terms and Conditions.
2.3 You represent and warrant that you will not:
(a) been convicted of a crime related to computers or the Internet; and
(b) have been denied access to Products or the Site in the past.
2.4 We reserve the right to deny you access to our Website if we consider such refusal necessary or appropriate.
2.5 Placing an order:
(a) your representation and guarantee that you have read these Terms and Conditions carefully and in their entirety;
(b) your offer to purchase the Order exclusively in accordance with these Terms and Conditions;
(c) your acceptance that an Order Confirmation will be made solely on the basis of these Terms and Conditions; and
(d) your commitment to us to comply with these Terms.
2.6 If you do not agree to these Terms, you should not use the Site or purchase any Products.
2.7 You must expressly agree to these Terms to:
(a) send information to or through our Website; or
(b) to acquire a Product.
2.8 By visiting our Site, purchasing Products or agreeing to these Terms:
(a) you also agree and consent to our Privacy Policy and
(b) You agree and consent to comply with our Acceptable Use Policy (see clause 12 below for more information).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you may not place an Order or communicate with us.
3. Personal use
You acknowledge that you will use the Site only to purchase Products for your personal, non-commercial use, as the principal and not as an agent or on behalf of any other person.
4. Price
4.1 The prices of the Products listed on our Site include shipping costs, but exclude all expenses, taxes, customs duties, fees or similar charges imposed by the government (" unpaid and untaxed duties") .
4.2 All taxes, fees, customs duties, duties or other charges and declarations imposed by the government to import the Products to the Delivery Address will be your responsibility and at your expense and are not included in the prices of the Products. All deliveries may, in individual cases, incur additional costs for which the Seller is not responsible and which must be borne by the Customer. These include additional costs to shipping costs, customs duties or import taxes may also be incurred if the goods are shipped from a non-EU country (China). Whether customs duties will be incurred for a product must be clarified with our customer service before ordering. Customs duties or import taxes are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty-free and untaxed". The buyer is the "registered importer" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, you should check the customs duties and import taxes of your country before placing your order. The buyer is obliged to fully verify compliance with all laws and regulations of the importing country upon receipt of the goods .
4.3 We make every effort to ensure that all details, descriptions and prices of Products listed on our Site are accurate. However, errors may have occurred. If we discover that a pricing error has been made, we will notify you as soon as possible and offer you the opportunity to reconfirm your Order at the correct price or cancel it. If we are unable to contact you or do not receive a response from you, the Order will be considered canceled and you will be fully refunded. If you choose to reconfirm your Order, we will arrange for delivery and charge or refund the amounts as indicated in our notification, as soon as we receive your Order reconfirmation via the form and payment method used to place the Order.
4.4 We are not obligated to fulfill an Order if the price on the Website is incorrect (even after receiving an Order Confirmation).
4.5 Prices may change occasionally. However, such changes will not affect Orders for which an Order Confirmation has been sent.
5. Place an order
5.1 After placing an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation which will serve as our acknowledgment of receipt of your order. In the event of delivery problems or stock unavailability to fulfill your order, we will notify you by email and refund any payments related to the order.
5.2 A Contract is only formed when we send you an Order Confirmation and only in relation to the Product(s) specified in the Order Confirmation. These Terms and Conditions form part of the Contract and apply to the exclusion of all other terms and conditions.
5.3 If your Order consists of more than one Product, the Products may be delivered to you in separate deliveries at different times.
5.4 We reserve the right to remove Products from the Site at any time. We also reserve the right to modify or remove any material or content from the Site. We will not be liable to you or any third party for the removal of any Product from our Site or for the editing or removal of any material or content from our Site.
5.5 We reserve the right to refuse or reject any Order placed by you at any time (even after we have sent an Order Confirmation). We will not be liable to you or any third party for the cancellation or rejection of an Order.
5.6 If we cancel your order after we have received payment (even after we have sent an order confirmation), the order payment will be fully refunded.
6. Payment
6.1 You can pay for the Products through a payment intermediary listed on our Site.
6.2 You can also pay for all or part of your Order using a discount voucher provided by us. Discount vouchers can only be entered online at the time of payment.
6.3 We may use payment intermediaries to process payments between you and us. You agree that we may provide documents and information about you to payment intermediaries, including documents and information containing your personal data.
6.4 We are not a regulated payment processor or money transfer agent and are not responsible for payment problems or failures caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate information in the payment process, and all payments must be made using your own funds. By placing an order, you confirm that:
(a) the payment method used to make the payment is yours;
(b) if applicable, is the rightful holder of the coupon; and
(c) you have sufficient funds or credit facilities to pay for the Order in question.
6.6 We are not responsible for any unauthorized use of your credit, debit, or prepaid cards by third parties, even if those cards have been reported as stolen. We may notify all competent authorities (including credit reference agencies) of fraudulent charges or other illegal activities.
6.7 You will not be able to:
(a) to make or attempt to make a chargeback in respect of any payment you made for Products; or
(b) reverse a payment you made in relation to the Products.
6.8 You will fully indemnify us and hold us fully indemnified for any chargeback or reversal of payments made by you, as well as for any loss, cost, liability or expense incurred by us arising from or related to such chargeback or reversal.
7. Delivery
7.1 We will do our best to deliver your order to the delivery address you provided when placing the order.
7.2 We will provide an estimated delivery date when you finalize your order.
7.3 We may notify you if we anticipate that it will not be possible to meet the estimated delivery date, but we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising from the delay in delivery, to the extent permitted by law.
7.4 We may not be able to deliver the Products to certain locations. In that case, we will notify you and arrange for the cancellation and refund of the Order or delivery of the Order to an alternative delivery address confirmed by you.
7.5 The risk of the product will transfer to you upon delivery to the delivery address, unless delivery is delayed due to your failure to fulfill your obligations under these Terms and Conditions. Risk will transfer on the date on which delivery would have occurred if you had not defaulted.
7.6 If you are not available to receive your order, we may leave a card with instructions for the carrier to redeliver or pick up your order.
7.7 If delivery or collection is delayed due to your unjustified refusal to receive the Order, or if you fail to receive or collect the Order from the carrier, we may charge you for our costs and other costs reasonably incurred in returning the Order to the sender, without prejudice to any other rights or remedies available to us.
7.8 Orders are normally processed and shipped within 1 to 4 business days after payment confirmation. The estimated delivery time is, on average, 4 to 12 business days, depending on the destination and shipping method. In exceptional cases, such as high demand or logistical delays, delivery may take longer. If an order takes longer than the estimated delivery time, we will inform the customer in a timely manner. We do not ship immediately; orders are processed by our suppliers and shipped as soon as they are in stock. Orders are not marked as shipped until they are actually handed over to the carrier and a tracking number is available.
7.9 All duties, fees, customs taxes, duties or other government charges and declarations for importing the Products to the Delivery Address are your responsibility and will be at your expense, not included in the Product prices. All deliveries may, in individual cases, incur additional costs for which the Seller is not responsible and which must be borne by the Customer. These include additional costs to shipping costs; customs duties or import taxes may also be incurred if the goods are shipped from a non-EU country (China). If a product is subject to customs duties, this must be clarified with our customer service before ordering. Customs duties or import taxes are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty-free and untaxed". The buyer is the "registered importer" and is responsible for the correct payment of customs duties and/or import taxes and must fully comply with all laws and regulations of the importing country. Since import rules vary from country to country, you should check your country's customs duties and import taxes before placing your order. The buyer is responsible for fully verifying compliance with all laws and regulations of the importing country upon receipt of the goods .
8. Cancellation or modification of orders
8.1 After placing an order through our website, you can cancel or modify your order by sending us an email, provided we have managed to process your email in time. We cannot guarantee that we will be able to cancel your order. We work with automated systems, and peak periods also have an influence. We are not responsible for the cancellation process and will do our best to process it in a timely manner.
8.2 Once packaged, an order cannot be cancelled or changed, and must be returned in accordance with paragraph 10 below. As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already en route, cancellation is not possible. Please wait until you receive the products and return them to us. Of course, you can inform us of the cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is possible at least 16 weeks after receiving the order, if the products have not been received .
8.3 As we work with a fully automated system, orders are processed immediately after they are placed. Therefore, unfortunately, we cannot interrupt the shipping process until delivery, so a refund upon receipt of the goods is only possible up to 24 hours after placing the order.
9. Defective products
9.1 The customer acknowledges that the products are of standard quality and are not customized to meet any specific requirements they may have.
9.2 All product descriptions, information and materials on the Website are provided "as is" and without warranties, express or implied, or otherwise.
9.3 Product images may vary slightly from the actual product you will receive.
9.4 If the Product you receive is defective, please send us an email informing us about the Product to be returned and a photo of the defective Product.
9.5 You can return the product to us in accordance with clause 10.
9.6 We will inspect the product upon receipt. Our processing time depends on your order.
9.7 We will send an email if we determine that the product is defective.
9.8 Our sole responsibility to you in relation to defective Products is (at our sole discretion):
(a) replace the Product and pay the cost of delivering the Products to the Delivery Address, in which case you must return the defective Product to us and we will deliver a replacement Product to the Delivery Address; or
(b) pay you an amount equal to the price of the Product and return the defective Product to us. We will repay this amount by crediting the account from which we received the payment and using the same payment method.
(c) If your Product arrives defective, damaged, or non-functional upon delivery, please contact us within 3 days of receiving the Product. The customer must provide a photo or video as proof of the defect, along with a description of the problem. Additional evidence may be requested if necessary.
9.9 If we determine that the product is not defective, we may, at our discretion, refuse to refund your money for the product and require you to pay all reasonable maintenance costs, charging them to the payment method used to place the order. We are not liable for any losses, liabilities, costs, damages, charges or expenses arising from this paragraph, to the maximum extent permitted by law.
10. Returns and refunds
10.1 Our return policy is part of these Terms and Conditions, under which you can access and use our Site.
If you wish to return a product due to a change of mind, the return shipping costs will be your responsibility. If we have delivered an incorrect or defective item, we will cover the return shipping costs, provided the defect has been confirmed.
To report a defect, you must send a clear video of the problem to our customer service. If the defect cannot be confirmed through the video, we may ask you to return the product for a physical inspection. If the defect is confirmed after inspection, we will reimburse the return shipping costs. If the defect is not confirmed, you will be responsible for the return shipping costs.
10.2 If you are not completely satisfied with your order, you can notify us by email which product you wish to return and return it to us. The cancellation period is 14 days from the day you or a third party designated by you, other than the carrier, received or took possession of the last goods. Return form, including return address: CLICK HERE**
According to EU consumer law, certain products are not eligible for return. These include:
- Perishable goods (e.g., food, flowers, items with a short shelf life).
- Intimate and hygiene products (e.g., swimwear, lingerie, underwear) that have been opened after delivery.
- Health and personal care products (e.g., cosmetics, beauty products) that have been opened after delivery.
- Digital products (e.g., downloadable software, digital content) once the download/delivery has begun with your consent.
- Gift cards or vouchers.
- Goods containing hazardous substances (e.g., flammable liquids or gases) for safety and transport reasons.
- Sealed media or storage devices (e.g., memory cards, flash drives, hard drives, software discs) if the seal has been broken after delivery.
10.3 The return shipping costs will be borne by the Customer.
10.4 To be eligible for a refund, the Product must have been received by us. We will inspect the returned Product upon arrival.
10.5 You must ensure that the Product is returned to us in the same condition in which you received it and that it is properly packaged. The Product must not have been used, the labels must not have been altered, and the Product must be in its original packaging. If a Product is returned to us in unsuitable condition, we reserve the right to refuse the return of the Product.
10.6 The processing time for your return depends on your order.
10.7 If we are satisfied with the status of the returned Product, we will send you an email to approve your return. After we inform you that your return has been approved, the amount will be refunded to the account used to place the Order.
10.8 The termination will be completed when the physical goods are received by us .
10.9 As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already en route, a refund is not possible. Please wait until you receive the products and return them to us. Of course, you can notify us of the cancellation in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation. An early refund is possible at least 16 weeks after receiving the order if the products have not been received .
10.9 Non-refundable insurance
Our shipping insurance protects against loss, damage, or theft during transport for a small additional fee. By purchasing this optional service, you protect yourself against unforeseen problems during delivery.
Insurance Refund Policy :
1. Non-refundable service :
The shipping insurance of This is a non-refundable service. Once the product is shipped, the insurance is considered fulfilled and is non-refundable, even if the product is rejected or not collected.
2. Shipping insurance coverage :
the The insurance only covers incidents during transport, such as damage, loss, or theft. Problems with the product after delivery are not covered.
3. Voluntary purchase of transport insurance :
By choosing this insurance, you agree to its non-refundable nature.
4. Returns and refunds :
the In case of returns, only the product price and any standard shipping costs will be refunded. The cost of shipping insurance will not be refunded.
5. Deliveries refused or unclaimed :
the If an order is returned because it was refused or not collected, the insurance cost will not be refunded.
6. Disclaimer :
the This policy complies with EU consumer protection rules for optional and non-refundable services.
11. Vouchers
11.1 You can use our promotional vouchers or discounts when paying for Products on the Site.
11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered on the checkout page of our Order.
11.3 After entering and applying the voucher code or discount code, the voucher or discount will be deducted from the total value of your Order at checkout.
12.4 You can only redeem or use one promotional voucher or discount per order.
11.5 The balance of a promotional voucher does not accrue interest and has no monetary value.
11.6 If the credit from a discount voucher is not sufficient for your order, you can pay the difference using a separate payment method available on the website.
11.7 If you use a coupon for an order that has been returned, you will not be refunded the coupon value. However, if you paid part of it using another payment method, that part may be refunded.
12. Acceptable Use
12.1 Cannot ('Prohibited Acts'):
(a) use our Site in any way or take any action that causes or may cause damage to the Site or impair the performance, availability or accessibility of the Site;
(b) use our Site in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our site to copy, store, host, transmit, use, publish or distribute material that consists of (or is connected to) spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits or other malicious computer software;
(d) not to carry out any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in relation to our Site without our express written consent;
(e) access or otherwise interact with our Site using a robot, spider or other automated means;
(f) violate any guidelines set out in the robots.txt file associated with our Website;
(g) use information collected through our Site for any direct marketing activity (including email marketing, SMS marketing, telemarketing or direct mail);
(h) use the information collected through our Site to contact individuals, companies or other persons or entities;
(i) use or direct the Website to communicate with devices, unless expressly authorized to do so;
(j) use the Site's infrastructure, directly or indirectly, to initiate, spread, participate in, lead, or attempt an attack, hack, or send bandwidth-consuming, malicious, or potentially harmful network messages to any device, whether owned by us or not;
(k) directly or indirectly, copy, publish, modify, translate, decompile, disassemble, reverse engineer, or attempt to derive from or access the structure or source code of the Site (whether by creating derivative works from the source code or otherwise);
(l) use or access the Site for the purpose of compiling a similar or competing product or service, or for the purpose of comparing or evaluating the Products with third parties;
(m) sell, assign, sublicense, transfer, distribute or rent your access to the Site;
(o) make the Website available to third parties through a private computer network
(p) edit or alter the content or paper or digital copies of any printed or copied material from our Site;
(q) use the Website in a manner prohibited by any law or regulation applicable to the use of the Website
(r) to make illegal inquiries or place illegal requests; or
(s) to make speculative, false or fraudulent orders.
12.2 You acknowledge that you will be liable to us for any damages, losses, liabilities, costs or expenses suffered or incurred by us as a result of or in connection with any Prohibited Action performed or authorized by you.
12.3 You undertake to notify us as soon as reasonably possible after becoming aware of any person carrying out a prohibited act. You will provide us with reasonable assistance in relation to any investigations we may undertake as a result of the information you provide us in this regard.
12.4 You will ensure that any information you provide to us through our Website, or in connection with our Website or the Products:
(a) be true, accurate, current and complete, and not misleading;
(b) comply with all applicable laws and regulations
(c) do not infringe the privacy, data protection, confidentiality or intellectual property or other rights of any person; and
(d) are not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.
12.5 You will promptly provide us with any documents or other information we request to verify your identity. You will promptly update any information you provide to us so that all your records with us are complete and accurate at all times.
12.6 You must comply with, and it is your responsibility to ensure that you comply with, all applicable laws relating to your use of the Website, whether based on your country of residence, the location from which you access the Website, or otherwise.
12.7 Please email us if you become aware of any material or activity on our Site that violates these Terms.
13. Link to the website
13.1 Links from our website to other websites and resources provided by third parties are provided for informational purposes only. Links to other websites and resources on our website should not be interpreted as, and do not constitute, a recommendation or endorsement by us of those linked websites or resources, or of any information you may obtain from them.
13.2 You acknowledge and agree that we have no rights or control over the content of any other websites or resources linked to or referenced on our website.
13.3 You may create a link to our homepage, provided you do so in a fair and legal manner and do not harm our reputation or take advantage of it.
13.4 You must not create links in a way that suggests any kind of association, approval or endorsement on our part, where none exists.
13.5 You must not place a link to our Site on a website that is not owned by you.
13.6 Our site may not be framed within any other site, nor may you create a link to any part of our site other than the homepage.
13.7 We reserve the right to revoke permission to create links without prior notice.
13.8 The website to which you create a link must comply in all respects with the content standards set out in our Acceptable Use Policy (see paragraph 12 above).
13.9 Contact us to obtain prior consent for a link to our website that does not comply with this paragraph 13.
14. Intellectual property rights
14.1 The code, structure and organization of the Website are protected by intellectual property rights.
14.2 We own or license all intellectual property rights in our Site and the content and material posted on it. These works are protected by applicable laws and treaties worldwide. All such rights are reserved.
14.3 You may only use the Site and any Site content for personal, non-commercial use and in accordance with these Terms. The Site content includes content related to the Products.
14.4 You agree to notify us of any suspected infringement of intellectual property rights belonging to us.
14.5 You may not use our trademarks without our prior written consent, unless they form part of the material you use (and reproduce exactly) as permitted in paragraph 13 above.
15. Privacy
15.1 Our Privacy Policy forms part of these Terms and Conditions, under which you can access and use our Site.
15.2 We use cookies on our Website. We also use cookies to track how our Customers prefer to view our Site. By accepting these Terms and Conditions, you also agree to our use of cookies for this purpose. More information about cookies can be found in our Privacy Policy.
15.3 If you provide us with your personal data, we will process it in accordance with your instructions and take appropriate security measures to protect this personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.
15.4 Unless specific security measures apply or are agreed upon in writing, information and documents arising from the sale of the Products may be shared between us and, in particular, this information and documents may be accessible in electronic format to our employees, directors, consultants or agents.
16. Virus
16.1 We do not guarantee that our Site is secure or free from errors or viruses.
16.2 You are responsible for configuring your information technology, computer programs and platform to access our Website. You must use your own antivirus software.
16.3 You must not misuse our Website by deliberately introducing viruses, Trojan horses, worms, logic bombs or other malicious or technologically harmful material.
16.4 You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.
16.5 You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
16.6 If, in our opinion, you have violated the provisions of this paragraph 16, your right to use our Site will be immediately terminated. We may report any violation to the competent authorities and will do so if required by applicable law.
17. Responsibility
17.1 Subject to clause 17.13, we disclaim all liability, to the maximum extent permitted by law, and accept no responsibility for any losses that you or any other person may suffer arising from:
(a) third-party content or user content;
(b) our content and, in particular, the accuracy, completeness or current status of our content
(c) of the Products and, in particular, of the quality, images, description or specifications, conformity with the description and reasonable suitability for the purpose of the Products;
(d) reliance on any information or functionality provided in these Terms or on our Site;
(e) inability to access the Site or any part thereof, or that access is interrupted or partially interrupted or defective at any time; and
(f) failure to perform or delay in performing any obligation on our part, whether or not we have been previously notified, if and to the extent that the failure to perform or delay is caused by a circumstance beyond our reasonable control, including telecommunications failures, power failures, terrorism, fuel strikes, adverse weather conditions, computer failures, failure to meet delivery requirements by suppliers, labor disputes and staff absence due to illness or injury, and the deadline for performing any obligation whose performance is affected thereby will be extended accordingly.
17.2 We will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) arising out of or relating to these Terms and Conditions for any loss of profits, loss of business opportunities, loss of goodwill, loss of anticipated savings or benefits, or for any indirect, special or consequential loss or damage of any kind, even if such loss or damage was reasonably foreseeable or the party concerned was aware of the possibility of such loss or damage occurring.
17.3 Our liability arising directly or indirectly from these Terms and Conditions (including your purchase of Products from us under these Terms and Conditions), or not expressly excluded otherwise under these Terms and Conditions, shall be limited and restricted to the greater of US$1,000 or a multiple of five times the price you paid for the Products giving rise to the liability. The amount of this limitation of liability will be reduced by the amount of any amounts owed to us.
17.4 Any claim by either party for breach of contract, tort (including negligence), breach of statutory duty or otherwise arising out of or relating to these Terms and Conditions must be made within one year of the act or omission that allegedly caused the loss or expense.
17.5 Except to the extent that claims cannot be excluded or limited by law, you may not make a claim arising out of or relating to these Terms and Conditions against any of our employees, directors, consultants or other representatives involved in the performance of relevant obligations.
17.6 All representations or warranties, whether contractual or extra-contractual, and all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, commercial custom or otherwise (including implied warranties of satisfactory quality, conformity to description and reasonable fitness for purpose) are excluded to the maximum extent permitted by law.
17.7 Only one claim against us (including our employees, directors or consultants) may arise from an act or omission. An act or omission includes a set of related acts or omissions, the same act or omission in a set of related matters, or similar acts or omissions in a set of related matters, and includes all claims arising from a cause of action.
17.8 The limitations in this clause 17 apply to our entire liability to you (including all other third parties to whom we become liable, whether we agree or not) in respect of any claim, and you and all such other persons may only make one claim against us jointly in respect of the same loss.
17.9 When a limitation of liability applies, regardless of its amount, the limitation applies to the entire provision of services or supply of Products by us, and no separate aggregate limitation of liability applies to you, any company in the group to which you belong, or any person named by a corporate user.
17.10 If we are jointly and severally liable with another party, we will only be liable for the portion of the liability reasonably attributable to our fault. We will not be liable for the portion of the liability attributable to the fault of another party for which that other party would be responsible.
17.11 Our liability to you will be reduced by the portion for which the other party would have been liable if
(a) you had also initiated proceedings or filed a complaint against that other party; or
(b) we have brought an action or claim against that other party under the Contribution to Liability Act or a similar law in another relevant jurisdiction.
17.12 In determining whether other parties may be liable to you, your inability to exercise remedies against another party due to the limitation period for remedies against that party, or the party's lack of remedies or reliance on exclusions or limitations of liability, or the fact that the other party has ceased to exist.
17.13 The exclusions and limitations of liability in these Terms and Conditions do not affect our liability.
(a) for death or personal injury resulting from our negligence;
(b) through fraud or gross negligence in the performance of professional duties;
(c) for any other liability that cannot be excluded or limited in the jurisdiction under which a relevant claim arises, including limitations on our right to limit our liability; and
(d) in any other case, to limit our liability to less than the minimum amount that may be required under the circumstances under any other law or regulation relevant to the claim, in which case that minimum amount will be deemed to replace the amount that would otherwise be applicable.
17.14 These provisions are exhaustive with respect to compensation for monetary damages suffered by either party or by third parties against either party arising out of or relating to these Terms and Conditions.
18. Compensation
18.1 You shall, upon request, fully indemnify and hold harmless the Indemnified Parties from all claims, costs and losses of any nature whatsoever which the Indemnified Parties may suffer or incur as a result of or in connection with:
(a) any material breach of the provisions of these Terms and Conditions by you;
(b) fraud, negligence, misconduct or reckless disregard in the performance of, or in connection with, its obligations under these Terms and Conditions; and
(c) your use of our Website.
18.2 We shall be entitled to recover from you all costs reasonably incurred by us in connection with a claim for damages, and all such costs shall be payable upon request.
19. Force majeure event
19.1 If a force majeure event lasts more than one week, we may immediately terminate these Terms and Conditions upon written notice and without any liability beyond refunding the product already paid for by you and not yet delivered.
19.2 We reserve the right to decide, at our sole discretion, the solution we will choose to fully comply with our obligations under these Terms and Conditions in the event of a Force Majeure Event.
20. Variations
20.1 We may change these Terms and Conditions from time to time. We will notify you in advance of any significant changes that we believe may negatively affect you. We will notify you of any changes to these Terms and Conditions. The Terms and Conditions in effect apply to your use of our Website and any Products offered through our Website.
20.2 If you do not agree with any revised Terms and Conditions, you must stop using our Site or purchasing our Products.
20.3 If you have given your express agreement and consent to these Terms and Conditions, we will request your express agreement and consent to any revisions to these Terms and Conditions before your first purchase of Products after the revision takes effect. If you have not given your express consent to the revised Terms within a period specified by us, you must stop using the Site or purchasing our Products.
21. Your violation
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may:
(a) to send you one or more formal notices;
(b) temporarily suspend your access to our Website
(c) interrupt the processing of an Order
(d) refuse to receive any payment from you
(e) permanently deny access to our Website
(f) deny access to our site to computers with your IP address
(g) contact one or more of your Internet service providers and ask them to block your access to our Site; or
(h) take legal action against you, whether for breach of contract or for any other reason.
21.2 If we suspend, prohibit or block your access to our Website or any part of our Website, you may not take any action to circumvent such suspension, prohibition or blocking.
22. Termination and suspension
22.1 You may stop using the Website at any time.
22.2 We may suspend the provision of the Website at any time, with or without cause, and with or without prior notice.
22.3 Subject to paragraph 22.2, we may suspend or terminate your access to this Site if your use of the Site causes or threatens to cause legal liability of any kind, or otherwise interferes with the use of the Site by others.
22.4 If we suspend or terminate your access to the Website, we will make every effort to give you prior notice. However, we may, at our sole discretion, suspend or terminate your access to the Site immediately without prior notice.
22.5 We do not guarantee that our Website will always be available or will operate uninterrupted. We may discontinue, suspend, withdraw or limit the availability of all or part of our Site for business or operational reasons. We will try to notify you with reasonable advance notice of any suspension or withdrawal. You will not be entitled to any compensation or other payment after the discontinuation, suspension, withdrawal or modification of the Site.
23. Consequences of termination
23.1 Upon termination of these Terms and Conditions, any obligation to provide customer support will cease immediately.
23.2 Under no circumstances may you claim any compensation for loss of rights, loss of goodwill or any other damages after the termination of these Terms and Conditions, for any reason.
23.3 The termination of these Terms and Conditions will not affect any other rights that have already arisen and will not affect the provisions of these Terms and Conditions that, according to their terms, are expressly intended to enter into or remain in effect subsequently. Sections 17 (Liability) and 18 (Indemnification) will remain in effect even after the termination of these General Terms and Conditions.
24. General provisions
24.1 You may not assign any of your rights under these Terms and Conditions.
24.2 The rights, powers and remedies provided in these Terms and Conditions are (unless expressly stated otherwise) cumulative and do not exclude any rights, powers and remedies provided by law or otherwise.
24.3 We subcontract the hosting of the Website to third parties.
24.4 If the validity or enforceability of any provision of these Terms and Conditions is in any way limited by applicable law, that provision shall be valid and enforceable to the extent permitted by that law. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
24.5 The failure or delay in exercising any right, power or remedy provided for in these Terms and Conditions or by law shall not constitute a waiver of such right, power or remedy. Our waiver of a breach of any provision of these Terms and Conditions shall not constitute a waiver of a subsequent breach of that provision, nor a waiver of a breach of any other provision.
24.6 The exercise of the parties' rights under these Terms and Conditions shall not be subject to the consent of third parties.
24.7 These Terms and Conditions are for our benefit and your benefit, and are not intended to benefit or be enforceable by third parties.
25. Applicable law
25.1 These Terms and Conditions, their subject matter and formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of China.
25.2 Any dispute, controversy, difference or claim (including non-contractual disputes or claims) arising out of or relating to these General Terms and Conditions, including their existence, validity, interpretation, enforcement, breach or termination, or any dispute relating to non-contractual obligations arising out of or relating to these General Terms and Conditions, shall be submitted to and finally resolved by arbitration administered by China in effect at the time the Notice of Arbitration is filed. The law applicable to this arbitration clause shall be Chinese law. The place of arbitration shall be China. There shall be one arbitrator. The arbitration proceedings shall be conducted in English.
26. Mediation conditions (selective).
Description of the business structure.
The products offered on www.Varelo.pt are not explicitly sold by
Varelo. The products offered are sold by the Seller (China ) . For more information about this seller(s), please contact them. This means that the sales contract is established between the Buyer and the Seller.
Seller. Varelo does not become a party to these agreements in any way.
Varelo provides only a mediation platform.
The general terms and conditions applicable between the Seller and the Buyer are included at the end.
of this document. Note: these general terms and conditions apply between
Buyer and Seller, and therefore not applicable to the Site Owner.
If the Seller is established in an EU country or in Norway, Liechtenstein or
Iceland, the European Directive on distance selling applies to agreements concluded
agreements entered into. All rights and guarantees mentioned in this directive shall therefore apply.
applicable.
Mediation conditions
Article 1 - Definitions
Under these mediation conditions, the following definitions apply:
- Website: www.Varelo.pt. Refers to the platform provided. Includes
including all subdomains.
- Website owner: Varelo, a company based and registered in Hong Kong.
- Buyer: the person who makes a purchase from the Seller through the aforementioned website.
- Seller: the foreign company that, as a manufacturer or supplier, sells goods.
sells goods to the Buyer.
`
Article 2 - The Buyer's Rights
If the Seller is established in an EU country, Norway, Liechtenstein or
Iceland, the European Directive on distance selling applies to agreements concluded
agreements entered into. All rights and guarantees mentioned in this directive are therefore applicable.
applicable, namely:
- The Seller must provide the Buyer with information regarding taxes, payments, deliveries, and execution of the...
A contract must be clear and in writing, and signed within a reasonable timeframe.
- The buyer will receive the order within 30 days, unless another timeframe is agreed upon.
If a product is unavailable or no longer in stock, the Seller must inform the Buyer accordingly.
Any (advance) payments must be refunded to the buyer's account within 30 days.
Unless the Seller delivers a comparable product.
- The buyer has the right to cancel at least fourteen days in advance, meaning the buyer can return the purchase without...
For this reason, the buyer can return the purchase. Any shipping costs incurred will be the responsibility of the buyer.
In this situation, the costs are the responsibility of the Buyer. Any (advance) payments must be refunded within thirty days.
to be reimbursed to a bank account indicated by the Buyer.
Article 3 - The mediation service
- The products offered on the Website are not sold by the Website Owner.
Goods are sold by the Seller. After the purchase of the goods, a
Purchase agreement between the Buyer and the Seller.
- The products are sold through the Website by the Seller.
- The website owner provides an intermediary service to the seller. When ordering products
Through the Website, the Website owner is authorized as an intermediary, on behalf of the Buyer and for
Buyer's account. The Site Owner is therefore authorized to make a request on behalf of the Seller.
Request to the Seller.
- The seller is located outside of Denmark, therefore the relevant products are imported.
This always occurs on behalf of the Buyer. Additional costs, such as import VAT and
Customs clearance fees will also be the responsibility of the Buyer.
- Payments to the website owner are made exclusively on account of the provision and
Maintenance of the mediation platform.
Article 4 - Financial Settlement
- Payment for the purchased product is made through the Site Owner, with the sale price being...
after deducting the predetermined mediation fee from the Seller.
- The Seller determines the prices used on the Website.
- For each product sold, the Seller pays a fixed amount to the Website Owner. This amount is determined in
Another agreement, and it only covers the provision and maintenance of the mediation platform.
mediation platform.
Article 5 - Complaints
1. The Buyer may report any complaints relating to the performance of the agreement.
To the Seller.
2. The Seller will respond to any complaint received within fourteen days.
3. In case of dissatisfaction with the procedure referred to in paragraph 1 of this article, the Buyer may appeal.
to the Dispute Committee of the European Online Dispute Resolution Platform
(https://ec.europa.eu/consumers/odr/).
27. Interpretation
26.1 In these Terms and Conditions:
" Contract " means your order for one or more Products, in accordance with these Terms and Conditions, which we accept in accordance with paragraph 4.3;
"Customer" means any person who places an Order on the Site;
"Delivery address" means the delivery address indicated in the relevant Order;
"Estimated delivery date" means the estimated delivery date of an Order;
'Force Majeure Event' means any event or situation that leads to or results in a failure or delay in the performance of any obligation under these Terms and Conditions, caused by or resulting from a cause outside our control that was not due to, or substantially attributable to, any failure on our part to exercise due diligence to prevent such failure or delay, and includes war or threat of war; an act of God; a natural or nuclear disaster; riots or civil unrest; a pandemic; an act of terrorism; malicious damage; fire or flood; compliance with any new law or order of any governmental or judicial authority; closure of airports or ports; or any commercial dispute unrelated to the party affected by the event or situation that caused the work stoppage or delay;
'Exempt Parties' means us, each of our affiliates and their respective directors, employees, contractors and agents. 'Intellectual Property Rights' means all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets and all rights of a similar nature;
"Order" means the request you make through our Website to purchase one or more of our Products;
"Order Confirmation" means our email sent to you confirming your Order, in accordance with paragraph 4.3;
"Payment Intermediary" means an external service provider used by us to process payments;
"Product" means a product offered on our Site;
“Website” means the Website;
'Website infrastructure' means all of our systems (including code) that facilitate, provide or describe the website;
26.2 References to 'sections' are references to sections of these Terms and Conditions.
26.3 The headings are for convenience only and do not affect the interpretation or construction of these Terms.
26.4 Words that indicate the singular also include the plural and vice versa. Words that indicate gender include any gender, and references to people include an individual, company, firm, or partnership.
26.5 Agency information (us)
Email address: Apoio@Varelo.pt
Contact us: Apoio@Varelo.pt
Please email us if you have any questions or comments about these Terms and Conditions, the website, or the products.